ANSWERS TO YOUR QUESTIONS
How do I place an order?
Use our website shop, give us a call at 505.265.8713 or fax us at 505.265.8714
What are my payment options?
For your convenience and security we use PayPal to process your payment. A PayPal account is NOT required. MasterCard, Visa, American Express, Discover, and PayPal Credit Cards are accepted.
Is it safe to use my credit card over the Internet?
Your online payment is safely and securely handled through PayPal. Click here to learn more about secure online shopping.
Will I be taxed?
Tony Anella Design does not charge sales tax on orders unless you are shipping to New Mexico.
How long will it take for my order to ship?
In stock orders will be received in 1-3 weeks. You will receive an email confirming your Tracking Number, and contact information to help you track your shipment. If an item is out of stock it may take 4-6 weeks to receive your order.
How and where do you ship?
Deliveries to the 48 contiguous states will be made via FedEx Ground or by common carrier depending on the overall weight of your order. The shipping costs are calculated for you during your online purchase. Please contact us for a rate quote if you would like to ship outside the 48 contiguous states, or require expedited shipping.
What is common carrier?
A common carrier is a freight company that provides curbside delivery. You may need to assist the delivery driver in unloading larger items. Customers will be contacted via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. Inside delivery can be arranged at an additional cost by contacting us at 505.247.0773
What if something arrives damaged?
Please inspect your purchase immediately upon receipt. We do our best to design and package products so that they arrive in good shape, but sometimes damage does occur. If there is any damage or if any product is defective, contact us within 7 days to arrange for a replacement to be sent to you. If you are present at time of delivery please note any damage when signing for your item. Keep all of the original packing material
What if I am not completely satisfied with my purchase?
We want you to love your new Tony Anella Design piece and we are ready to do what it takes to make it right. If you are missing parts we will replace them, if you need instructions or support we are here for you.
If you would like to return your purchase you must contact us within 10 day of receiving the item. If the product is damaged or defective we will issue a full refund for the order once we have received the item at our warehouse. The product must be unassembled and in its original packaging. If the return is not due to damage or defect the customer is responsible for the initial shipping charge as well as the shipping cost back to us.
We do not sell your information to other companies. Your credit card information is not transmitted to us in any way. All payments are processed via PayPal.
How do I contact Tony Anella Design?
Tony Anella Design
103 Dartmouth Dr. SE
Albuquerque, NM 87106
Mon. - Fri. 9:00 am - 4:00pm (MST)